Informal meetup at Kaisla

Kaisla Vilhonkatu 4, Helsinki, Finland

Come share some drinks, rant and chat about customer support!  


Meetup #3 – Quality Assurance

Eficode Pohjoinen Rautatiekatu 25, Helsinki, Finland

Come join us to talk about Quality Assurance in Customer Support. Martin Kõiva, the CEO of Klaus will be our guest speaker. Some questions to get you started: How do you currently deal with quality assurance in support? Did you automate something? What are the parameters that help you measure the customer experience in support? […]